Company says technicians handled routine IT support during onsite visits

Technicians spent significant time onsite this week assisting customers with everyday technology needs, the company said.

Not every information technology issue was a major outage, the company said. The visits included troubleshooting devices, answering questions and helping with setups.

The company said the goal of the onsite support was to keep customer operations running smoothly and to reduce stress for users.

Company officials said they remain committed to showing up and providing hands-on assistance when support is needed.

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