Photo: The Drivers License Bureau entrance in Olive Branch. DeSoto County also has a bureau office located in Nesbit. (Bob Bakken/desotocountynews.com)
Feb 25, 2025- Due to the recent system upgrade from its vendor, the Driver Service Bureau (DSB) is continuing to experience some delays completing transactions. All locations will remain open, but wait times are longer than usual due to the delays and backlog it has created.
DSB encourages customers to delay their visit if possible. If you must visit one of our locations for emergency purposes, please be prepared for extended wait times.
In DeSoto County, the DSB locations are in Olive Branch and in Nesbit.
DSB sincerely apologizes for the inconvenience and appreciates your patience during this time. DSB has achieved significant milestones over the past four years and will remain committed to delivering the highest quality service to Mississippi residents. Thank you for your patience and understanding as it works to resolve this issue promptly.
DSB will work with state and local partners to address any issues with licenses or credentials that may have expired during this time period. Continue to monitor the website and social media for additional updates.
Feb. 24, 2025- (9:30 p.m.) The Driver Service Bureau Monday night reports it is still experiencing a software interface issue due to the recent system upgrade. This is not the result of any internal matter within the Department of Public Safety. Work is diligently being done with the vendor to resolve this as quickly as possible.
All statewide Driver Service Bureau locations will be open tomorrow, Feb. 25, operating under regular business hours but with limited services available. The services offered will include:
Firearm permits
Identification cards not related to driver’s licenses
Court required registry
If you are renewing a firearm permit, you are encouraged to visit the website to download the required forms and submit your application by mail. Click here for the website.
The Driver Service Bureau has achieved significant milestones over the past four years and remains committed to delivering the highest quality service to Mississippi residents. Thank you for your patience and understanding as we work to resolve this issue promptly.
The Driver Service Bureau will work with state and local partners to address any issues with licenses or credentials that may have expired during this time period. Please continue to monitor our website and social media for additional updates.
The Driver Service Bureau (DSB) offices in Mississippi, including Olive Branch and Nesbit, are currently experiencing significant technical issues at all locations statewide due to a recent system upgrade from its vendor. While all locations remain open, wait times are considerably longer than usual, with some transactions taking up to one hour to complete instead of the typical 6 to 7 minutes.
The Drivers Service Bureau encourages customers to delay their visit if possible. For those who must visit a location, please be prepared for extended wait times.
DSB is working closely with our vendor to resolve this issue as quickly as possible. The Bureau added it will work with state and local partners to address any issues with licenses or credentials that may have expired during this time period. Please continue to monitor our website and social media for additional updates.
Earlier, late last week, it was announced that the offices were closing all day on Friday to work on system updates, as indicated below.
Feb. 21, 2025- You won’t be able to get your driver’s license obtained or renewed at the local stations in Olive Branch, Nesbit, or anywhere else in the state of Mississippi today. The Mississippi Department of Public Safety (MSDPS) announced it had closed all of the locations on Thursday and they would remain closed on Friday while system upgrades were being done.
